New York City Housing Authority is committed to modernizing and streamlining services for residents.
New York City Housing Authority (NYCHA) worked with DynaTouch to develop eGov OneStop housing authority kiosks to improve the quality of life for their residents. The systems provide secure and controlled access to online services for paying rent, submitting work orders, recertifying income, etc. Residents can also learn about job training programs, apply for NYCHA jobs and read about the latest announcements through the NYCHA journal. And residents can upload personal documents needed for applications using the built-in scanner and file upload software provided with each kiosk. They also have the option to autodial the NYCHA Customer Contact Center (Call Center) for personal assistance just by picking up the telephone handset attached to the side of the kiosk.
“NextGeneration NYCHA represents a promise to our residents, and improving operations and modernizing customer services is an important part of our strategic plan,” said NYCHA General Manager Michael Kelly. “These kiosks are a great step forward as we work to achieve a better NYCHA where all families have modern, safe and secure homes.”
Read the whole press release here: https://www1.nyc.gov/site/nycha/about/press/pr-2017/digital-kiosks-20170522.page