Housing Authorities around the country are implementing Self-Service Kiosks to better meet residents’ long term needs

In response to the challenges of coronavirus and in preparation for the new normal of today and beyond, Public Housing Authorities around the country are implementing Self-Service Kiosk Solutions to better meet residents’ long term needs. DynaTouch is the leading Kiosk provider for most of the largest Housing Authorities in America, setting the industry standard for PHA Kiosks. We have been working with federal, state, and local government agencies for over 30 years.

Why a Kiosk?

Leveraging online tools is a step in the right direction to help limit face-to-face interactions while maintaining normal operations. Unfortunately, the web doesn’t reach all citizens; in fact, it can be argued that those who need public services the most have the least access to high-tech service-delivery channels. Resident kiosks at the point of service help bridge this digital divide.

Built from the ground up for Public Housing Authorities, our PHA OneStop™ Resident Self-Service Kiosks are tailored to the specific community needs of each PHA, with our expert team of professionals working alongside them every step of the way.

How does the Kiosk work?

Our COVID-19 Response Technology allows you to continue safe and effective operation of your housing programs while assisting and protecting your residents, applicants, and employees. The kiosk’s document management functions minimize the handling of paperwork and allow residents to fill out & sign digital applications, scan & upload recertifications, access online payments, and submit maintenance requests—all from a one-stop self-service customer kiosk.

PHA OneStop Resident Self-Service Kiosk will reduce employee time dedicated to appointments, provide access to affordable housing assistance for those in need, and provide secure, contactless digital document collection.

Designed to modernize your manual processes, the Kiosk also interfaces with leading PHA Resident portals such as Yardi, MRI, Emphasys, PHA Web, SACS, and others.

Who’s using these Kiosks?

To date, DynaTouch is proud to have sold over 450 PHA OneStop Kiosks to Public Housing Authorities, facilitating over 650,000 Resident Kiosk User sessions. Our track record of success is shown not only by our 50+ Housing Authority customers, but by our many clients that are continuing to expand their projects after seeing initial success.

“With these kiosks, we will have limited face-to-face interactions and physical handling of paperwork or receipts,” said Director of Operations of a Top 10 Housing Authority. “In the coming months, we plan to roll out additional kiosks at our senior sites and our central office, and eventually add kiosks at our family sites and townhouses.”

These Kiosks are being placed in PHA Lobby Waiting areas, Public Housing Lobbies, Housing Choice Voucher Program locations, as well as in libraries, city halls, community centers, and more.