It looks like the VA New Jersey Healthcare System in East Orange and Lyons will continue to set the standard for customer service by leveraging the power of the internet to better serve their retired military community.
They recently purchased two new TIPS2000 touchscreen information kiosks, which will be installed at the VAMC in East Orange and Lyons. The systems are provided by DynaTouch Corporation, the San Antonio-based company that has been supplying touchscreen kiosks to DoD for over 10 years. With over 600 units in operation at military installations worldwide, the DynaTouch kiosks have a proven track record as being an extremely effective utilization of technology to enhance customer service and reduce administrative burden. The predominant use of the kiosks will be to act as a point of information for visitors as well as patients.
“Our visitors will now be able to access the Internet, view a comprehensive multimedia presentation of printable, detailed maps with directions, hours and phone numbers for clinics, support facilities and services, and obtain other helpful information about the local community – all via the kiosks!” says Steve Stoner, Assistant Chief of IRM.
One important point is that the TIPS2000 kiosk not only provides information, but collects it as well. Usage statistics are being recorded with every touch. There is also a powerful customer feedback survey on the kiosk. “We can let the kiosk ask our visitors and patients questions, then we’ll be able to retrieve the answers via the Internet whenever we want.” Usage statistics reports can also be retrieved via the Internet, allowing you to measure the effectiveness of the kiosk.
One of the most welcomed changes with TIPS2000 is that DynaTouch can update the kiosk via the Internet for these VAMC locations, whenever they need help. The Internet, without a doubt, continues to change the way we all do business.