Eglin Air Force Base Improves Visitor Experience with QueueKiosk™
Eglin Air Force Base recently improved its visitor experience by deploying DynaTouch’s QueueKiosk™ system at its Visitor Control Center (VCC), making check-ins faster, smoother, and more efficient for staff and visitors alike. The implementation has significantly improved wait-time management, boosted visitor satisfaction, and streamlined day-to-day operations.
How an Eglin Air Force Base Improved Visitor Experience with Virtual Queuing
QueueKiosk™ introduced a virtual queuing system that allows visitors to:
- Sign in remotely before arriving
- Receive real-time updates on their wait times
- Enjoy shorter, more predictable wait experiences
By reducing congestion in the lobby and creating a smoother check-in process, the kiosk helps staff focus on higher-priority tasks while ensuring visitors feel taken care of.
One team member shared the immediate impact:
“We’ve been utilizing the kiosk for about a week and a half now and have had great feedback from our customers and have figured out some tricks to add certain information to the Kiosk pages. Overall everyone is loving the system.”
— Nathan M. Murphy, TSgt, USAF
Positive Feedback Across the Installation
The benefits of QueueKiosk™ aren’t limited to the VCC. During a recent visit to the Logistics Readiness Squadron (LRS), leadership observed broader improvements in service flow and customer perception:
“I had the opportunity to see the new kiosk initiative at LRS yesterday—customers were genuinely impressed with both the setup and the broader modernization efforts. It’s encouraging to see how these initiatives are delivering tangible improvements to the customer experience and reinforcing our commitment to innovation.”
— Donald Seastrunk, Deputy, Military Personnel Flight
Supporting a Critical Mission
The Eglin Military Personnel Flight (MPF) provides essential personnel support to more than 8,000 military personnel, 4,000 civil servants, and 50,000 dependents and retirees across the Gulf Coast region. Its mission is to deliver quality personnel services—through the administration of key programs in both peacetime and wartime—to commanders, Air Force members, and their families.
By simplifying the check-in process and reducing administrative strain, QueueKiosk™ self-service kiosks help the MPF uphold this mission more effectively. This aligns with DynaTouch’s government kiosk solutions, which are designed to support agencies that serve large, diverse communities.
Driving Better Visitor Experience Through Self-Service Kiosks
By integrating QueueKiosk™, Eglin AFB demonstrates a strong commitment to leveraging technology that improves both efficiency and customer experience. This initiative reflects DynaTouch’s mission to deliver secure, user-friendly self-service solutions tailored to the unique needs of military and government installations.
Learn More
Discover how QueueKiosk™ can simplify visitor check-ins, reduce wait times, and improve the customer experience at your organization.
Contact us today to see how we can tailor a solution to your needs.
