TIPS2000 Information Kiosks Installed at NSA Anacostia Annex and Bellowood Hall at Andrews AFB
They recently purchased two new TIPS2000 touchscreen information kiosks, which were installed in June, 2001 by DynaTouch Corporation, the San Antonio-based company that has been supplying touchscreen kiosks to DoD for over 10 years. With over 500 units in operation at military installations worldwide, the DynaTouch kiosks have a proven track record as being an extremely effective utilization of technology to enhance customer service and reduce administrative burden. The predominant use of the kiosks has been to act as a point of information for newcomers and transient personnel.
Says Chief Bobbitt, Officer-in-Charge: “Our customers can now access the Internet, view a comprehensive multimedia presentation on Bachelor Housing, print detailed maps with directions, hours and phone numbers for hundreds of on-base support facilities and services, and obtain other helpful information about the local community – all via the kiosk!”
Controlled access to the Internet seems to be the most popular new feature. The Bachelor Housing Administration has complete control over which sites their customers can access via the kiosk and which sites are off-limits. “It’s great!” says Chief Bobbit. The Bachelor Housing Office also controls which Internet sites their customers can print from and which sites they are only allowed to view.
TIPS2000 also allows customers to access information maintained in the Navy / Marine Corps PCSHouse database
One important point is that the TIPS2000 kiosk not only provides information, but collects it as well. Usage statistics are being recorded with every touch. There is also a powerful customer feedback survey on the kiosk. “We can let the kiosk ask our customer questions, then we can retrieve the answers via the Internet whenever we want.” Usage statistics reports can also be retrieved via the Internet.
“Our customers can now access the Internet, view a comprehensive multimedia presentation on Bachelor Housing, print detailed maps with directions, hours and phone numbers for hundreds of on-base support facilities and services, and obtain other helpful information about the local community – all via the kiosk!”
One of the most welcomed features with TIPS2000 is that DynaTouch can update the kiosk via the Internet for them, whenever they need help. The Internet, without a doubt, continues to change the way we all do business.
NSA Anacostia and their customers are extremely happy with their new TIPS2000 kiosk and with the services they continue to receive from DynaTouch.