How NHA is Adapting to a New Normal from COVID-19

The COVID-19 pandemic has impacted all of us and is affecting the way we work, travel, learn and interact. As we continue to adjust to a new normal way of living, the Newark Housing Authority is making necessary changes in the way the agency conducts business and provides services to its residents.

Business Kiosks
In the coming weeks, senior sites will see a self-service one stop kiosk in the lobby. These kiosks enable residents to pay rent, complete annual recertification, access Social Security and HUD portals, check the waitlist and application statuses for HCVP and Public Housing, among other tasks. The kiosk is equipped with a printer and scanner to allow residents to submit their relevant documents to complete requests and allows residents to connect with a live NHA representative via Zoom for additional assistance.

Three kiosks will also be installed at the central office for the Section 8 and Occupancy departments. At a time when social distancing is encouraged, these kiosks will eliminate lobby congestion and reduce staff exposure, while accommodating residents. “With these kiosks, we will have limited face-to-face interactions and physical handling of paperwork or receipts,” said Vincent Rouse, Director of Operations. “In the coming months, we plan to roll out additional kiosks at our senior sites and our central office, and eventually add kiosks at our family sites and townhouses.”

This article was published in the NHA Newsletter, October 2020. Read the full article here.

Learn more about DynaTouch’s Public Housing Authority Kiosk Solution (PHA OneStop) here.