Kiosk Cleaning Information (COVID-19)

With the COVID-19 virus upon us, touchscreen kiosks are proving to be an extremely useful way to limit contact between customers and employees, keeping everyone as safe as possible. By limiting face-to-face contact and direct interactions between people, we can prevent the spread of coronavirus and protect people who must be on-site and working at this time. Of course, kiosks will do their job best when they are clean and well-maintained – this includes the touchscreen, the keyboard, mouse, scanner, or other surfaces that a user may contact.

Many customers have contacted us in the past week asking for a refresher on best practices for keeping your kiosk as clean as possible. The following recommendations were prepared to provide answers to these questions, and include products approved by the US Center for Disease Control and Prevention (CDC) and the US Environmental Protection Agency (EPA).

CAUTION:  Before You Start: 

Take the following precautions to ensure you don’t scratch or damage your equipment:

Avoid Abrasives!
Select only non-abrasive cleaning cloths to avoid scratching touchscreens and other surfaces.  Do not use steel wool, steel blades, cloth with steel threads, or cleaners / sponges with abrasives.

Do Not Spray!  
Never spray cleaning liquid directly on the screen or keyboard. This may allow the liquid to run down the screen and/or into the keyboard, causing damage to electrical connections.

Do Not Drip!
When using pre-moistened wipes, always start by squeezing out excess moisture.  This helps prevent liquid from running down into the system electronics.

Avoid Harsh Chemicals!
Some substances can potentially damage and/or discolor the touchscreen surface and could eventually require replacement of the touchscreen or entire monitor.  Do not use the following materials when cleaning/disinfecting your kiosk:

  • Undiluted or strong solutions of ammonia, vinegar or bleach
  • petroleum distillate-based cleaners — turpentine, paint thinner, naphtha, benzene, etc.
  • organic solvents such as acetone or trichloroethylene
  • any kind of residue cleaner such as Glass Wax™, Endust™ or furniture polish

Cleaning/Disinfecting Your Kiosk:

Dampen a clean, non-abrasive cloth with you selected cleaning fluid.  Glass cleaners such as Windex work well for removing smudges and finger prints, but a mild soap-and-water solution will also help breakdown and remove germs and viruses, too.  Ensure excess moisture is squeezed from the cloth before starting, wipe down all surfaces, then allow the surfaces to dry.

As an alternative, use an approved disinfectant.  Dampen a clean, non-abrasive cloth with your chosen disinfectant or use recommended pre-dampened disinfectant wipes. Before starting, ensure excess moisture is squeezed from the cloth or wipe.  Make several passes to wipe down and disinfect all surfaces, then allow at least 3-4 minutes for them to dry.  For a list of disinfectant solutions that are safe for use on kiosk touchscreens, see the list below. 

If a film remains after disinfecting, wipe down again using a cloth dampened with a standard glass cleaner such as Windex, or simple wipes such as Easy Clean.

Kiosk-Safe, Disinfecting Solutions Recommended by the US-CDC:

  • Household bleach solution (1/3 cup bleach per gal. of water)
  • Isopropyl alcohol (70% solution)

More information from the CDC on disinfecting procedures for Coronavirus Disease 2019 (COVID-19) can be found here: https://www.cdc.gov/coronavirus/2019-ncov/community/home/cleaning-disinfection.html

Kiosk-Safe, Germicidal Wipes Recommended by the US EPA:

More information from the EPA on recommended disinfectants for Coronavirus Disease 2019 (COVID-19) can be found here: https://www.epa.gov/sites/production/files/2020-03/documents/sars-cov-2-list_03-03-2020.pdf

We know that this is a stressful time for everyone and we want to ensure that our customers stay as safe and healthy as possible. Please feel free to contact our Customer Support team for any questions or help. 210-828-8343 or email us at support@dynatouch.com.

Take care, from the DynaTouch team

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