Best Practices When Adding a Kiosk to Your Office: A Comprehensive Guide

Adding a kiosk to your office can be a game-changer for your business. If you’re thinking about adding a kiosk to your office, it’s essential to do your research and make some basic decisions beforehand. Our team has been in the industry for over 35 years, and we’ve seen all kinds of use cases. But no matter what your intended use is, we always recommend asking yourself these questions before investing in a kiosk solution. Don’t worry, we’re here to help! Here are some of the most common questions to consider when looking to add a kiosk to your office:

1. What is the purpose of the kiosk?

If you’re considering adding a kiosk to your office, it’s important to start with your end goal in mind. Do you want to improve customer service, reduce wait times, or make your lobby less crowded? Or, maybe you want to streamline your operations or collect more data about your business? By defining the purpose of your kiosk, you can figure out what features you need and what type of kiosk product will work best for you.

2. What type of kiosk hardware do I need?

   

   A through-the-wall kiosk saves on space, and can be made accessible 24/7 if installed outside.

From freestanding to countertop, from outdoor to desktop workstations, there are a wide variety of hardware options available, each with its own features and benefits, depending on your needs and the space available. Consider your floorplan, your customers’ needs, and your budget, to determine the type of kiosk that makes sense.

3. What features do I need?

Once you know the purpose and type of kiosk you need, you can determine what features you need. For example, if you want to improve customer service, you might want a kiosk with camera for video chatting, a scanner for submitting documents, or a receipt printer. If you want to collect data and track the number of customers that you see day-to-day, you will want to look for software that includes a comprehensive administrative portal.

4. How much will it cost?

The cost of a kiosk will vary depending on its features and the type of kiosk you need. It’s important to budget for the kiosk and any additional software or hardware that you might need. A kiosk solution, complete with hardware, software and service is often the easiest, most cost-effective choice.

5. 

   Manage your kiosk remotely with an admin dashboard: view usage reports, track stats, and get alerts on issues.

   How will the kiosk be maintained?

Kiosks require maintenance to ensure they continue to function properly. You should consider who will be responsible for maintaining the kiosk and how often it will need to be serviced – and also who to reach out to if you need extra assistance. We highly recommend purchasing a maintenance agreement to ensure that your kiosk is always in working order.

6. Can the kiosk be integrated with my existing systems or software?

If you already have systems in place for your business, you need to consider how the kiosk will integrate with them. If you are looking for a bill payment kiosk, you’ll want a solution that can integrate with your Customer Information System(CIS). To maximize the value of your queue management kiosk solution, look our for an option that can integrate with scheduling software that you already use.

7. What type of security features do I need?

Kiosks often collect sensitive information, so it’s important to consider what security features you need. You might need a kiosk with a secure payment system or biometric authentication to ensure that only authorized users have access to the kiosk. Be sure to ask whether data is cleared after each user session, as well.

Adding a kiosk to your office is a significant decision that requires careful consideration. With years of industry knowledge, DynaTouch is here to help you answer those important questions and ensure that you get the right kiosk solution for your needs – and at a price point that fits your budget. By working with us, you can feel confident that you’re getting expert advice and guidance every step of the way. Let us be your trusted kiosk partner and help you make the most of this valuable addition to your business.