Goodwill of the Valleys

Goodwill® Empowers Workers with Employee Self-Service Kiosks

San Antonio, Texas. – March 24, 2017 – Goodwill Industries® of the Valleys has a strategic priority to be a “remarkable place to work”.  Enhancing internal communications is a key component of this initiative. With two thirds of its workforce in the field, with no access to email, the organization had to come up with a new solution.

Goodwill reached out to DynaTouch to contract a pilot for 10 employee self-service kiosks, to be located in employee break rooms in 10 stores.  Installed in February 2017, these kiosks now allow employees to easily obtain and update benefits information, receive company-wide information, apply for internal job postings, and complete online training.  “The training time alone will be improved dramatically”, says William Long, Goodwill Learning and Development Manager, “as employees will no longer have to complete this training in the Store Manager’s office.  Placing the kiosks in a common area, like the breakroom, will make training easier to access and more efficient to complete.”

The kiosks provide employee self-service functions using TIPS™ Kiosk Management Software as the platform to lock down the browser, secure the system and track usage data, and TIPS Cloud™ allows Goodwill to remotely monitor kiosk performance, review usage reports, and manage certain display content.  “It was the TIPS software that made DynaTouch stand out, along with their total solutions approach,” said William Long.  “So far we are hearing positive results from employees who have used the kiosks,” stated Long.  A successful pilot may lead to the deployment of addition kiosks in stores throughout the Roanoke, New River, and Shenandoah Valleys of Virginia.

DynaTouch CEO Terri McClelland said, “We applaud Goodwill’s commitment to serving their employees in a way that is befitting a world-class service group. The kiosks are making a difference.”

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