When Efficiency Matters: How Fairchild AFB Transformed MPF Check‑In with QueueKiosk™
Pride in supporting mission‑critical efficiency with flexible queue management options
Long wait times don’t just frustrate visitors—they impact productivity, readiness, and morale. At Fairchild Air Force Base, those challenges were once the norm at the Military Personnel Flight (MPF). However, that changed with the recent implementation of a modern digital check‑in system powered by DynaTouch queuing technology.
We’re proud to see our customer flow management solution—QueueKiosk™—help Fairchild AFB dramatically improve efficiency, reduce wait times, and save thousands of dollars. More importantly, the system gives Airmen their time back.
From Three Hours to Eight Minutes
Before modernization, MPF customers often waited up to three hours to be seen. In addition, the legacy system couldn’t track volume, frequently crashed, and offered no insight into performance.
After implementing QueueKiosk, Fairchild AFB reduced average wait times to just eight minutes, with an average processing time of seven minutes.
“I’ve had people say they waited for three hours,” said Senior Airman Carolina Cabral Chau, MPF technician. “Now, the average wait times are eight minutes, and processing time is seven.”
As a result, Airmen can complete essential personnel tasks quickly and return to their duties—often within a lunch break.
Designed for High‑Volume, High‑Impact Environments
Fairchild’s MPF supports a three‑state area and serves roughly 59,000 potential customers, including active‑duty members, retirees, and dependents. In such a high‑traffic environment, efficiency directly supports mission readiness.
Within the first week of implementation, leadership saw clear benefits in returning uniformed members to work faster, according to Capt. Tyler Heskett, MPF flight commander.
Furthermore, QueueKiosk provides leadership with something they didn’t have before: actionable data.
Data That Drives Better Decisions
QueueKiosk tracks customer volume, service types, processing times, and staff performance across 14 MPF functions. As a result, this visibility helps managers identify training needs, staffing gaps, and workflow improvements.
“It gives us as managers the ability to really pinpoint training areas and process deficiencies,” Heskett explained.
In addition, customers can hold their place in line up to three hours before arriving through a web portal, further reducing lobby congestion.
QueueKiosk vs. Q’ssentials: Same Power, Different Paths
The Fairchild AFB deployment is powered by Q’ssentials™, which delivers the full QueueKiosk queuing software experience while running on the base’s existing hardware. Instead of purchasing new kiosks, the team repurposed retired point‑of‑sale terminals and had them reimaged and fully functional in less than a week. As a result, the MPF gained the same powerful analytics, workflow visibility, and customer flow improvements—while maximizing existing resources and minimizing new capital spend.
Alternatively, QueueKiosk delivers that same powerful software through dedicated self‑service kiosks and on‑site status displays, offering a more structured, highly visible lobby experience. This option is ideal for offices that want a fully guided, lobby‑based workflow from arrival to service.
Q’ssentials is ideal when:
- You already have existing hardware and want to maximize that investment
- Customers check in from their phones, tablets, or desktop devices
- Space, budget, or deployment speed is a consideration
QueueKiosk is a great fit when:
- You want dedicated self‑service kiosks in your lobby
- Visual status displays help manage in‑person traffic
- A turnkey hardware + software solution makes sense
In short, it’s the same software, the same analytics, and the same efficiency—just more flexibility.
Supporting Those Who Serve
We’re honored that our technology plays a role in improving daily operations at Fairchild Air Force Base. Solutions like these don’t just save time and money—they help service members focus on what matters most.
Read the full Fairchild AFB article to learn more.
If you’re exploring ways to modernize check‑in, reduce wait times, or improve customer flow, we’re here to help. Contact DynaTouch to learn whether QueueKiosk or Q’ssentials is the right fit for your organization.
