QueueKiosk 3.2 Improves Access, Usability, and Flexibility
New language support and custom questions help organizations serve more people, more effectively
Self-service kiosks play an important role in managing visitor flow and collecting information. However, even small barriers can slow service or create confusion. With the release of QueueKiosk 3.2, DynaTouch introduces practical updates that focus on improving access, usability, and inclusivity—without adding complexity.
This release includes multilingual support, free‑text custom questions, and performance improvements. Together, these enhancements help organizations serve broader audiences while keeping the kiosk experience simple and reliable.
Reduce language barriers with multilingual support
Language differences can make self-service difficult, especially in public-facing environments. QueueKiosk 3.2 introduces a new translation add-on that allows kiosks to display content in multiple languages.
As a result, more users can understand instructions, complete check-in, and move through queues confidently. This feature improves access for multilingual populations while maintaining the same workflows staff already rely on.
In addition, language support improves usability by reducing confusion and minimizing the need for staff assistance. This keeps lines moving and helps teams focus on higher-value interactions.
Organizations can enable multilingual support by contacting DynaTouch for configuration details.
Gather better information with free‑text custom questions
QueueKiosk 3.2 also expands how organizations collect information at the kiosk. Custom questions now support both multiple-choice and free‑text responses, giving teams more flexibility during check-in.
Free‑text responses allow users to enter up to 250 characters, making it easier to capture context or specific details. For example, visitors can briefly explain the reason for their visit or share information before meeting with staff.
This approach improves usability for visitors while helping staff prepare in advance. Consequently, interactions become more efficient and more productive. This balance of structure and flexibility supports inclusivity without overwhelming users.
Reliable performance for real‑world environments
Alongside new features, QueueKiosk 3.2 includes bug fixes and performance improvements that help kiosks run smoothly throughout the day. As a result, organizations see faster response times, more consistent operation, and fewer disruptions in high‑traffic environments.
These behind‑the‑scenes updates reflect DynaTouch’s focus on real operational needs, delivering secure, user‑friendly self‑service technology organizations can trust across healthcare, government, and other public‑facing locations.
Learn more about QueueKiosk 3.2
QueueKiosk 3.2 is available now! If you want to how this release can improve access and usability in your environment, our team is ready to help. Contact DynaTouch today to learn more about QueueKiosk and your self-service options.
