AI for Kiosks and More: Must-Know Self-Service Trends for 2025

As we step into 2025, it’s clear that technology is moving faster than ever before, and self-service kiosks are no exception. The explosion of AI in 2024 set the stage for exciting possibilities this year. From making interactions more personalized, to keeping your data safe, we’ve outlined trends that we think will shape the future of self-service this year, and how DynaTouch is incorporating these trends into our future plans.

Meaningful AI Integration

AI is changing how companies work and interact with their customers. It’s making things faster, easier, and smarter. Sometimes AI is in the spotlight helping the customer, but other times it’s working behind the scenes helping employees speed up their internal processes. At DynaTouch, safeguarding user data is our top priority. While some companies rush to add AI for Kiosks just for the buzzword appeal, we believe it’s not enough to add it just to say we have it. Instead, we are focused on finding safe, smart, and meaningful ways to integrate AI into our internal processes and solutions.

Data Privacy in the Spotlight

New laws and stories about data breaches have made people more worried about their personal information. Users are increasingly cautious about how their information is used, and rightfully so! Lock-down kiosk software has multiple features specifically created to keep data safe, including user session management and restricted browsing.

However, not all kiosk solutions are built the same. For organizations relying on basic “Kiosk Mode” options—browser-based, on tablets, or as part of Windows—the limitations quickly become apparent. Security vulnerabilities are just the tip of the iceberg. That’s why we recommend checking out this eBook from our friends at KioWare explaining why kiosk mode is not enough. This eBook explains how dedicated kiosk management software can provide a secure, reliable foundation for your self-service success.

For decades, we’ve built, maintained, and evolved strong security tools to protect important information and to prevent unauthorized access. Keeping your information safe is one of the most important parts of what we do.

Personalization for Maximum Impact

We know that people appreciate a personal touch: it is becoming an expectation that a user’s content is curated to their tastes. One cool tool we’ve had our eyes on is SmartVX and how it could be used to improve the kiosk experience. SmartVX allows for customized video content that connects with individual customers. This technology has us thinking of so many possibilities. For example, imagine receiving a personalized video at the end of your utility bill payment, with your unique usage stats and payment history…

We’re excited about what 2025 has in store. It’s a year full of change, new ideas, and chances to grow. As technology improves and customers ask for more, self-service kiosks are ready to step up. With AI for Kiosks and business processes, better privacy tools, and more ways to personalize experiences, there’s a lot to look forward to. This year is all about finding smarter, simpler ways to help people.